Win in Telephone Job Interviews
Be preparedUnlike a planned face to face interview telephone job interviews can come at any time. Sometimes you will get a call to schedule the interview but often they call hoping to interview you straight away. Prepare an interview portfolio that you keep with you. It should include details of the job opening, a copy of your resume, background research information, some key words you have prepared for answering likely phone interview questions and a list of good questions to ask the interviewer.
Practice your phone skills
If you don"t feel confident about how you come across over the phone you can practice answering questions with a friend over the phone. Ask for honest feedback and work on any areas for improvement. Or you can record yourself and listen to how you sound. Check your voice pattern, the level of enthusiasm in your voice, the clarity and pace of your speech. It is common to talk too quickly during the phone interview. Take a conscious pause before you answer the question and between sentences.
Pay close attention to the interviewers verbal message
You have no non-verbal cues from the interviewer to help you to understand how you are coming across. Instead you need to pay close attention to their voice pattern and tone. Listen very carefully and maintain a high level of concentration throughout the call. If you sense that the interviewer"s attention is wandering bring them back with a well-timed question.
Make sure the place you take the call is free from any distractions. Preferably sit at a table where you canÒ lay out your portfolio documents and take notes. A relaxed but upright posture helps you to breathe properly and improves voice clarity.
Monitor your rate of talking Speak slowly and clearly.Ò Avoid interrupting the interviewer and make sure they have finished their question by waiting a few seconds before you answer. Give yourself time to organize your thoughts before answering. You can rephrase or repeat the question to give yourself time to think about your answer. People fail in telephone jobÒ interviews because they tend to dominate the conversation and speak too fast. Don"t feel you have to fill the silences. Breaks in conversation happen and are usually because the interviewer is making notes are referring to you resume. Allow time for this.Ò
Close the call
Ask the interviewer if there is any other information they require. Restate your interest in the position and find out what happens next. Get the correct name and title of the interviewer for your thank you note. Follow up with a thank you within 24 hours of the phone interview.
The goal of the phone interview is to get the face to face interview. Be well prepared for the call and stand out from the competition.
The Telephone Interview Guide includes common phone interview questions, phone interview tips and techniquesÒ and helps you to succeed inÒ your phone interview.